Customer Success

Carrier Customer Success Manager

Remote (United States, Central or Eastern time) · Full-time

Own the relationship between Ishqkala and a portfolio of regional carriers and TPAs, from the first Free Closed-Claim Audit through continuous detection. You will run onboarding, coach subrogation teams on working the manifest, lead Day 90 and Day 180 executive reviews, and make sure every customer can show its board exactly what was recovered.

What you will do

Run onboarding for closed-claim sweeps and platform rollouts with claims leaders, subrogation directors and claims IT.
Train subrogation staff and adjusters to work scored opportunities, demand packages and SOL alerts.
Lead Day 90 and Day 180 executive case reviews covering referral rates, yield, dollars recovered and cycle time.
Watch account health signals such as aging opportunities and approaching SOL dates, and step in before value is lost.
Bring field feedback to engineering and legal research with specific files and examples.
Identify expansion into new lines of business, client programs or real-time detection.

What you bring

5+ years in P&C claims, subrogation, or customer success for claims software.
Hands-on understanding of subrogation workflow, inter-company arbitration and demand practice.
Experience presenting results to claims executives and CFOs.
Comfort with data: you can build a recovery yield report and explain it.
Willingness to travel to customer sites about 25% of the time.
Based in the US Central or Eastern time zone.

Nice to have

AIC, CPCU or NASP CSRP designation.
Experience with Guidewire ClaimCenter or Duck Creek Claims as a business user.
Background at a TPA or regional mutual.