Adjusters, subrogation specialists, recovery counsel and claims IT teams work in Ishqkala for hours at a time. We are committed to making ishqkala.si and the Ishqkala platform usable by everyone, including people who rely on screen readers, keyboard navigation, screen magnification, voice control or reduced motion settings.
Our standard
We design, build and test against the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. The commitment covers the marketing website, the platform, transactional emails and the documents Ishqkala generates, such as Subrogation Opportunity Manifests and demand package cover letters.
Public-sector customers, including risk pools, transit authorities and municipalities, can use our conformance documentation in their own ADA and Section 508 reviews.
How we build for accessibility
Every interface is built from a shared component library with accessibility requirements written into each component. Text meets a contrast ratio of at least 4.5:1, and large text and interface components meet at least 3:1. Every interactive element is reachable and operable by keyboard, has a visible focus indicator, and is never hidden behind sticky headers or panels when it receives focus.
Click and touch targets are at least 24 by 24 CSS pixels. The opportunity prioritization queue, which supports drag-and-drop ordering, also offers move up, move down and send-to-top buttons, so no task requires a dragging movement. Sign-in works with password managers, passkeys and single sign-on, with no puzzles or memory tests.
Help and contact options appear in the same place on every page. Multi-step forms, such as the Free Closed-Claim Audit request, never ask for the same information twice in a session. Animations respect the reduced motion setting in your operating system. Charts on the website and in the platform have an equivalent data table, and data tables use proper header markup so screen readers announce row and column context.
How we test
Automated accessibility checks run on every release, and a failed check blocks deployment. Our team also tests manually with keyboard only, with NVDA and JAWS on Windows, and with VoiceOver on macOS and iOS, and checks that content reflows without loss at 400% zoom. An independent accessibility firm audits the website and platform every year.
We support the current and previous major versions of Chrome, Edge, Firefox and Safari, together with the screen readers listed above. An Accessibility Conformance Report based on the VPAT 2.5 template is available on request.
Known limitations
Customers upload source documents that we do not author, including scanned police reports, handwritten adjuster forms and photographs. These may not be accessible as received. The platform extracts their text through optical character recognition and presents it in accessible reading panes, and the original image remains available alongside it.
Demand package PDFs that Ishqkala generates are tagged for screen readers. Third-party documents embedded in a package keep the structure of the original file. The interactive map in the 50-state SOL database has a full table view with the same information.
Each limitation is tracked in our accessibility backlog with an owner and a target fix date.
Feedback and contact
If you run into a barrier on ishqkala.si or in the platform, or need content in another format, email support@ishqkala.si with "Accessibility" in the subject line, call our toll-free support line at 1800-309-7826, or call our main line at +91-40-4852-6120. You can also write to ISHQKALA PRIVATE LIMITED, 10/135 Geeta Colony, East Delhi, Delhi, 110031, India.
We acknowledge accessibility feedback within two business days and provide requested content in an accessible alternative format within five business days. If you are not satisfied with our response, write to legal@ishqkala.si and a member of our leadership team will review the issue.